Welcome to PrimaDéli!
Welcome to PrimaDéli!
Yes, PrimaDéli is Halal-certified.
PrimaDéli cakes contain or may contain traces of gelatine. Not suitable for vegetarians.
Your cake order includes one complimentary disposable knife, and you may select the candles when adding the item to your cart.
This service is not available on our website. Please proceed to your nearest preferred PrimaDéli outlets to place your order or you may write in to feedback@primadeli.com.sg.
Our products are manufactured on equipment that also processes items containing wheat, peanuts, tree nuts, eggs, soy, and dairy.
To maintain freshness and quality, please refrigerate immediately and consume within 2 days of delivery.
No, we do not provide any disposable cutlery or serviette.
The processing lead time for online orders is 4 working days (excluding ordering date)
E.g.: For Friday delivery, the latest day to place your order is Monday.
Any subsequent request to amend an order (including changes to collection/delivery date, time, address, recipient contact details, order details, or cake inscriptions) will incur an administrative fee of $10 per request.
Orders cannot be cancelled once placed. Any exception to the cancellation policy is subject to approval. Cancellation requests made less than 48 hours before the collection/delivery date, if approved, will incur a 50% cancellation charge. For any cancellation enquiries, please email us at feedback@primadeli.com.sg.
You may contact us through the “Contact Us” page or email us at feedback@primadeli.com.sg for assistance.
Once your order and payment are successfully processed, you will receive an order confirmation from noreply@primadeli.com.sg and a payment receipt from noreply@2c2p.com. If you do not receive both notifications, please contact our customer service team at feedback@primadeli.com.sg for assistance.
It will be delivered as per the delivery date and time you have chosen before checking out.
Please email us at feedback@primadeli.com.sg if you need to make any amendments. Orders cannot be changed 48 hours before the delivery date.
Time Range: 9.30am to 1.00pm OR 1.30pm to 5.30pm (+/- 30 mins)
Standard Delivery Charge: $18
Festive & Occasion Period Delivery Charge:$25 onwards
Public Holiday Eve, Public Holiday: $35
Additional charge for Sentosa, Marina Bay Area and Marina Bay Sands: $15 & $20 (Public Holiday)
Min. order for Delivery (exclude delivery charges): $50
Non–Delivery Areas: BBQ Pit & Beach Area | Jurong Island | Singapore Islands | Locations without Unit Number
If you are not available to receive your order, our delivery team will bring it back to Central Kitchen. Please email us at pdops@primadeli.com.sg to arrange for redelivery. A $15 fee will apply before the redelivery can be made. Same-day redelivery is subject to availability.
Yes. You can pick up your order at 30B Quality Rd, Singapore 618826 from Monday to Friday, 9am to 5pm, or at selected outlets only.
Not all items are available for self-collection. Mini cakes, Cakes above 2kg, Party Sets, Bread, and Pastry items are not eligible for self-collection.
